Terms & conditions


Information about Makers’ Eye

This Website is owned and operated by Makers' Eye Ltd, a Company incorporated in England and Wales.

Company registration number: 07798302.

Registered office: 3/Halebrose Mansion, 125 Lichfield Road, Sutton Coldfield, B74 2RX 

VAT registration number: GB121729923

Contact details.

If you have any questions regarding us, the Website, our goods or an order that you have placed, please email:   or call:  0117 259 1233

Terms and conditions:

The following terms and conditions describe the way we supply the goods listed on our Website. By ordering any of our goods you agree to be bound by these terms and conditions.

When ordering through our website you warrant that:

a) You are legally capable of entering into binding contracts

b) You are at least 18 years old

c) Any information you give is accurate and complete

Sales Policy:

This policy applies to any item(s) that you purchase on this website.  By using this website or placing an order, you agree to these Availability, Payment, Delivery and Cancellation policies.


Availability & Pricing:

All items offered in ‘Collections’ are subject to the availability of the requested item(s), even if the website states that an item is in stock.  Information, including prices, may be inaccurately displayed on our website due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any errors when they do occur, and we do not honour inaccurate or incorrect prices. If an item’s listed price is lower than its actual price, we reserve the right to cancel the order and notify you of such cancellation. Our prices are also subject to change without notice.


To place an order please contact us by phone or email 0117 259 1233 /                                                                                       Once we have established all details you will receive an invoice for the full amount payable.(Including VAT and delivery where appropriate).

Once full payment is received, you will receive an Order Confirmation which will form the contract contract.  You will receive an email, phone call, or correspondence confirming prior to our despatching the item(s) to you. NB Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including any delivery charges.

Methods of Payment:

You can pay by bank transfer, debit card (No charges apply), credit card (a 1% charge applies) or by cheque made out to Makers’ Eye and posted  to: Makers' Eye, 3/Halebrose Mansion, 125 Lichfield Road, Sutton Coldfield, B74 2RX  Please allow seven days for your cheque to clear. All items must be paid for in full, prior to delivery.


All delivery times quoted at the time of order are estimated and so cannot be guaranteed, unless otherwise stated in the order confirmation. Whilst we will make every effort to deliver within the estimated delivery time, occasionally deliveries may be affected by factors beyond our control. We will deliver to the delivery address stated in the Order and confirmed by us in the Order Confirmation. Should you wish to change the delivery address from the address given in the Order and confirmed by us in the Order Confirmation then you must have notified us and have obtained our agreement in writing to any change in delivery address prior to any delivery taking place.

Any items purchased from the Makers' Eye can be delivered worldwide. VAT, where applicable, is refunded on non-EU delivery addresses provided we receive proof of export. For delivery outside the UK, you will be responsible for the payment of any applicable import duties and taxes.

Cancelling an order:

If the item(s) in question has been purchased from ‘Collections’ and has not been remade to order, you may cancel the order by notifying us by email or phone, either within 7 days of placing the order or within 7 days of receiving the ordered item(s).

The purchaser will be responsible for ensuring that all returned items are properly packed and be responsible for all packing and shipping costs incurred in returning any items, which must reach us in their original condition.

Refunds will be processed within 30 days of the day on which you gave us notice of cancellation.  If payment was made by debit or credit card, refunds will be made to the same card used to pay for your purchase.

Orders for items that are being made or remade to order cannot be cancelled due to delays to the estimated date of delivery, unless a deadline delivery date was agreed in writing between Makers’ Eye and the purchaser, at the time of order.


Cancellations & Refunds

You cannot return any item to us that has either been made to your order, provided that the item meets the agreed specification.

All item(s) that are being made to order, will be made to the agreed specification. Where natural materials are used in the making of a piece, then reasonable variations in colour, grain and other features are to be expected.  These are not considered defects and will not be eligible for refunds.

Payment Schedule

A non-refundable deposit, minimum 40%, is required on items that are being made to order. The balance including any shipping charge, is due at completion and prior to delivery.  If the final balance is not received within 30 days of receipt of invoice, storage fees amounting to 1% of the total retail price will be applied for every calendar month that the invoice remains unpaid.

Multiple or high value orders may be subject to special payment terms, details of which will be provided prior to ordering.

Receipt of goods:

It is the reponsibility of the customer or their agent to inspect the goods on delivery and advise Makers' Eye in writing of any quality issues within 24 hours of receipt. 


You are responsible for any delivery costs applicable to your order.  We will inform you of these costs on placement of your order or at a later date if agreed with yourselves at the time of ordering.Most items can be made available for collection should this be your preference.

Force majeure:

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events or circumstances outside our reasonable control.

Data Protection:

We will comply with the statutory requirements imposed on us under the Data Protection Act 1998 to keep your personal data confidential and secure.